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Faculty for Application Support Engineer At Thomson Reuters
Posted July 14, 2011
· 5 - 7 Years
Organization
Thomson Reuters is a global leader in providing essential information to the world"s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
Role
Designation Application Support Engineer
Job Description
POSITION DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of
responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and
revised to meet the changing needs of the company at the sole discretion of management.
POSITION TITLE: Application Support Engineer
ESSENTIAL DAY TO DAY RESPONSIBILITIES:
Proven experience in troubleshooting routine product issues (Incident Tracking and Resolution).
Develop, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating
products.
Develop and maintain a metrics dashboard which is primarily responsible for communicating real time product availability
status and historical key performance indicators to technology and segment management.
Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software
development lifecycle.
Participate as an active member of in the software development lifecycle, through attending new feature requirements reviews
and developing leading edge processes to support these new product enhancements.
Act as a liaison to the business segment, facilitating communication between Development, QA, Product Management, Technical
Operations and Segment business leaders on new product releases, technical outages, and routine. Effective communication and
presentation to key business stakeholders are instrumental.
Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to
aid in the product support process.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We
combine industry expertise with innovative technology to deliver critical information to leading decision makers in the
financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news
organization.
Desired Profile
"QUALIFICATION REQUIREMENTS:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
Technical degree in computer science, engineering or equivalent business degree and a minimum of 5 years professional
technology experience is required.
3+ years business management experience
3+ years experience in the following technologies: - Windows 2003/2008 operating systems
Solaris 10 or Linux administration
.NET framework (C#, ASP.Net, Windows Services, Webservices)
ASP / COM+
SOAP and XML
SQL (Oracle or MS)
Source code versioning repositories and packaging
Solid understanding of TCP/IP, routing and firewall security.
Demonstrated ability of delivering software projects to production and supporting those projects effectively.
Ability to work as a team player in a 24 by 7 support organization.
Extremely effective communication and presentation skills across all levels in the organization
Ability to collaborate with product management, development, Technical Operations, and business segment marketing teams on
every day projects.
Experience working in the financial industry or with market data is a plus.
Education and NECESSARY INDUSTRY Experience:
4 year technical or business degree
5 years of professional technical experience
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our
business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing
through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly
across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic,
evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global
business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented,
qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual
orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal
Employment Opportunity/Affirmative Action Employer. Intrigued by a challenge as large and fascinating as the world itself?
Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson
Reuters can be found on thomsonreuters.com."
Experience 5 - 7 Years
Industry Type Banking/Financial Services/Broking
Role Software Developer
Functional Area QA & Testing
Education UG - B.Tech/B.E. - Computers
PG - M.Tech - Computers
Location Bengaluru/Bangalore
Keywords Application Support Engineer
Contact Thomson Reuters India Pvt Ltd
Web Site http://thomsonreuters.com
Job Description
POSITION DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of
responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and
revised to meet the changing needs of the company at the sole discretion of management.
POSITION TITLE: Application Support Engineer
ESSENTIAL DAY TO DAY RESPONSIBILITIES:
Proven experience in troubleshooting routine product issues (Incident Tracking and Resolution).
Develop, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating
products.
Develop and maintain a metrics dashboard which is primarily responsible for communicating real time product availability
status and historical key performance indicators to technology and segment management.
Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software
development lifecycle.
Participate as an active member of in the software development lifecycle, through attending new feature requirements reviews
and developing leading edge processes to support these new product enhancements.
Act as a liaison to the business segment, facilitating communication between Development, QA, Product Management, Technical
Operations and Segment business leaders on new product releases, technical outages, and routine. Effective communication and
presentation to key business stakeholders are instrumental.
Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to
aid in the product support process.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We
combine industry expertise with innovative technology to deliver critical information to leading decision makers in the
financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news
organization.
Desired Profile
"QUALIFICATION REQUIREMENTS:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
Technical degree in computer science, engineering or equivalent business degree and a minimum of 5 years professional
technology experience is required.
3+ years business management experience
3+ years experience in the following technologies: - Windows 2003/2008 operating systems
Solaris 10 or Linux administration
.NET framework (C#, ASP.Net, Windows Services, Webservices)
ASP / COM+
SOAP and XML
SQL (Oracle or MS)
Source code versioning repositories and packaging
Solid understanding of TCP/IP, routing and firewall security.
Demonstrated ability of delivering software projects to production and supporting those projects effectively.
Ability to work as a team player in a 24 by 7 support organization.
Extremely effective communication and presentation skills across all levels in the organization
Ability to collaborate with product management, development, Technical Operations, and business segment marketing teams on
every day projects.
Experience working in the financial industry or with market data is a plus.
Education and NECESSARY INDUSTRY Experience:
4 year technical or business degree
5 years of professional technical experience
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our
business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing
through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly
across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic,
evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global
business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented,
qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual
orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal
Employment Opportunity/Affirmative Action Employer. Intrigued by a challenge as large and fascinating as the world itself?
Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson
Reuters can be found on thomsonreuters.com."
Experience 5 - 7 Years
Industry Type Banking/Financial Services/Broking
Role Software Developer
Functional Area QA & Testing
Education UG - B.Tech/B.E. - Computers
PG - M.Tech - Computers
Location Bengaluru/Bangalore
Keywords Application Support Engineer
Contact Thomson Reuters India Pvt Ltd
Web Site http://thomsonreuters.com